November 21, 2017 feichang 0Comment

Zhongxiaoxie: about the car part of driver safety awareness is not strong or not listed on the new network October new network operation in 25, according to the China Association website news, China Association released 25 "2016 net about car service experience report". The report shows that the consumer association in 8-9 months to carry out the network about car service experience survey activities. Experience results show that: the number of individual vehicle online registration information and the vehicle license plate number or vehicle number is inconsistent, there is no license plate operation, such as the situation, to bring hidden dangers to the safety of consumers travel. Part of the network about driver safety driving awareness is not strong, there are many unsafe behavior. It is reported that the experience of staff from 17 provincial associations and professional investigators, experience staff through the Internet about the car, and take the actual mobile phone payment process, each link of the local network about car service experience. According to the experience, experience staff through first-hand information of video and audio, photos, screenshots and other, found and recorded the whole process of network about cars service issues and clues. The activities of travel (including drops fast taxi, the same below), and step (UBER), Shenzhou car, easy to vehicles and other brands (including tick carpool, ride carpool, car every day) and other major online car platform completed the 1002 experience. Experience results show that the network about the overall performance of the car service is better, there is little difference in the scores of each platform experience. Relative to the experience of the car about the line, the problem is relatively prominent part of the line ride experience. First, the number of individual vehicle online registration information and the vehicle license plate number or vehicle number is inconsistent, there is no license plate operation, etc., to the consumer safety risks. The two part is about the network drivers driving safety awareness is not strong, there are many unsafe behaviors, 20.1% of the staff call experience reflect the driver in the driving process, continue to play 16.5% of the mobile phone experience staff reflect the driver in the driving process, 12.3% of the staff to reflect the driver’s experience in the process do not fasten the safety belt. Three is not part of the customer service phone network about the car platform, consumers can only communicate by e-mail, relatively poor convenience, experience 16.5% members reflect not easy to find the way to contact customer service at APP. Four is part of the network about the car platform to set the terms of the cancellation of unfair orders, consumers need to cancel the order additional deductions, and another 68.2% of the experience of the network can not cancel the car orders reflect. The five is the platform service issued invoices need to be accumulated to a certain amount, and part of the platform does not accept consumers pick up invoices, invoice and delivery costs charged by the consumer. In addition, many other members of the experience also reflects the existence of some drivers driving unskilled, vulgar language, poor service attitude and other issues. Briefing, the association also announced the discovery of the typical problems in the experience of 21 cases involving safety, misleading information, time delays, strange, vulgar language, business rules and willful violations of the legitimate rights of consumers. Consumers Association suggested that the government and relevant government departments to further straighten out the emerging network about the car industry and the relationship between the traditional taxi industry, extensive listening to experts and scholars, practitioners and wide.相关的主题文章: